Estimated delivery as early as Friday, April 03
with DHL Express 5D
ProTubeVR ships WORLDWIDE!
France is the origin country for all orders. You might be liable for Customs fees and VAT, depending on your country.
Customers outside Europe Union will most likely be ask to pay Customs duties and taxes at import.
For US customers, it is possible to pay duties and taxes in advance with the carrier : "DHL Express 5D with Duties and Taxes paid in advance".
Some shipping methods do not allow delivery to certain addresses, such as military bases. For APO/FPO and PO boxes, please select Eco delivery or choose another address. Contact us if needed.
90% of the time, we ship your parcel the next open day once payment has been processed.
The carriers:
- DHL Express: 3-5 days worldwide.
- DHL Road Europe: 5-10 days for Europe.
(except France ¯\_(ツ)_/¯ )
- ECO (Deutschpost): 15-20 days worldwide + potential 10-12 days in customs.
Join the squad on our Discord and discover tips and tricks, as well as new playmates.
You can also check the tutorials, pdfs and videos.
Contact us if needed and we will complete this FAQ afterward.
You have 30 days to try out your accessory. Get used to it, get the muscle memory and the reflexes.
Join the squad on our Discord to see how hundreds of other players use theirs.
If there isn't a "little spark" in spite of it, use your right of retractation by contacting us.
2 years, worldwide, for everyone.
For more details, check the Warranty and Return page.
Pinchas H.
⭐ Honest Review: Great Concept, But Terrible Support Experience When the Provolver worked, it was an impressive and immersive piece of VR hardware. Unfortunately, once connection issues started, the experience became incredibly frustrating — mostly because of how poor the customer support has been. I actually did receive a couple of replies in the beginning, but they only told me to “submit a ticket.” Since then, I’ve submitted multiple tickets and sent four follow-up emails that have gone completely unanswered. Either their system isn’t receiving them, or I’m being ignored — and at this point, I honestly don’t know which. On Discord, one of their employees told me the same thing: to submit another ticket. When I explained that I’d already done that several times with no response, he simply stopped replying. There’s also no phone number listed anywhere, so if email and Discord fail, you’re out of options. For the record, I’ve followed every instruction exactly. I made sure the Provolver was not paired to my Quest when troubleshooting PCVR — I deleted the Quest pairing first, as their own documentation explains. Despite that, the controller still refuses to connect to PCVR. It used to work fine on my system, so this isn’t user error. I’ve gone through every relevant Reddit thread, Discord post, and troubleshooting guide imaginable, carefully checking each step. When it was functional, I really liked the product — the immersion and design were impressive. I still believe I may have just received a bad unit, but the bigger issue is that there’s no reliable customer service to help diagnose or replace it. At this point, I’m even open to trying their new model, but until someone from the company actually responds and helps resolve this issue, I can’t recommend the product or buy anything else from them. I’m leaving this review in good faith, hoping it might finally get some attention and open a path to resolution. If they do reach out and help me fix it, I’ll gladly come back and update this with a positive outcome. But as it stands, great concept — poor reliability, and almost nonexistent support.
Merchant's answer
Yes, very rarely we may not receive a support ticket due to an issue on the user end (such as browser etc.). We do get back to people promptly, typically within 1 to 2 work days. If you do not hear from us don't hesitate to reach out again or ask in the discord. Don't hesitate to try a different e-mail or use the general form. You can also reach support directly through support@protubevr.com should you have issues with the form. Our priority is to assist and ensure you have a good product experience. We are never deliberately ignoring you. If you don't hear from us, a problem has occurred. Apologies for any inconvenience.
Valentin B.
Perfect too (Translated review)
Merchant's answer
Thank you very much for this excellent rating! The ProTubeVR team
Joseph M.
I like the bracket!
Merchant's answer
Happy to hear, enjoy!
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