SHIPPING AND DUTIES

OUR CARRIERS

DHL EXPRESS

  • Delivery area: all countries, except Russia.
  • Delivery time: 3-5 days after the package leaves our workshop.
  • Cost: 15€ tax excluded per order, free for orders over 100€.
  • DHL shipping costs are based on the actual weight of the package or its volumetric weight.
  • Tracking number: once your package has been accepted by DHL, you will receive a link to track your package.
  • Don't forget to add your phone number.
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DEUTSCHPOST

  • Delivery area: all countries, except Russia.
  • Delivery time: Arrival in the country 15 to 20 days after the package has left our workshop. In addition to these 15 to 20 days, there is the time that the parcel spends in customs, which can be delayed by 10-12 days.
  • Cost: 5€ tax excluded.
  • Maximum weight: 2kg
  • Tracking number: delivery is made by the national postal services.
  • When your parcel arrives in your country, remember to track your parcel on the national postal services.
  • Depending on your country, you have an Importer ID (CNPJ/CPF for Brazil, PCCC for Korea...). Please indicate it in the comment area when you place your order.
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DUTIES AND TAXES

  • ProTubeVR is not responsible for any applicable customs fees, import duties, taxes or any other charges for international orders.
  • For international orders, you will be responsible for all duties, taxes and customs fees which will be calculated at the time of your order and collected at checkout.
  • All European customers are charged VAT at the standard rates determined by their delivery country and paid at checkout. Any imports etc. are paid by the customer.
  • Some countries may require additional government fees, which must be paid by you in order for your package to clear customs.
  • Any additional international charges not paid at checkout will need to be paid by the customer to the local carrier in your country.
  • Please note that if you refuse a shipment upon delivery, you will still be responsible for any duties, taxes and customs fees incurred in shipping the package.
  • Duties and taxes are not refundable once your order has been shipped. Any returned items will not be eligible for a refund of the associated duties and taxes.
  • NOTE: ProTubeVR does not make a profit on its shipping services to international customers and has made every effort to minimize its international shipping costs. ProTubeVR is legally obliged to disclose the full value of the package contents.

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