You have one of our competitors frame, and you want to upgrade it with our magnetic controller mounts.
Or perhaps you own one of the first ProTubeVR gunstock with fastened mounts, and you want to upgrade it to a full MagTube gunstock.
Estimated delivery as early as Tuesday, April 07
with DHL Express 5D
US orders may be subject to import duties and taxes upon arrival. To make your delivery faster and stress-free, we offer the option to pre-pay your estimated customs fees right here at checkout.
✓ No surprise charges at the door
✓ Faster clearance — your package won't be held at customs
✓ Full transparency — you see exactly what you pay before you order
A note on how this works: The customs fees collected here are passed directly to our carrier (DHL), who then forwards them to US Customs on your behalf — every cent. ProTubeVR doesn't charge a handling fee or take any margin on this. We set this up entirely for your convenience, because we know how frustrating an unexpected bill at your front door can be.
If you choose not to pre-pay, duties will be collected by the carrier upon delivery.
ProTubeVR ships WORLDWIDE!
France is the origin country for all orders. You might be liable for Customs fees and VAT, depending on your country.
Customers outside Europe Union will most likely be ask to pay Customs duties and taxes at import.
For US customers, it is possible to pay duties and taxes in advance with the carrier : "DHL Express 5D with Duties and Taxes paid in advance".
Some shipping methods do not allow delivery to certain addresses, such as military bases. For APO/FPO and PO boxes, please select Eco delivery or choose another address. Contact us if needed.
90% of the time, we ship your parcel the next open day once payment has been processed.
The carriers:
- DHL Express: 3-5 days worldwide.
- DHL Road Europe: 5-10 days for Europe.
(except France ¯\_(ツ)_/¯ )
- ECO (Deutschpost): 15-20 days worldwide + potential 10-12 days in customs.
Join the squad on our Discord and discover tips and tricks, as well as new playmates.
You can also check the tutorials, pdfs and videos.
Contact us if needed and we will complete this FAQ afterward.
You have 30 days to try out your accessory. Get used to it, get the muscle memory and the reflexes.
Join the squad on our Discord to see how hundreds of other players use theirs.
If there isn't a "little spark" in spite of it, use your right of retractation by contacting us.
2 years, worldwide, for everyone.
For more details, check the Warranty and Return page.
Anthony G.
Couldn’t avoid the import duty
Merchant's answer
Thank you for your feedback regarding import fees. These fees are the customer's responsibility, and charged upon entering destination country. Our website is not set up to facilitate calculating, and charging import fees at check out, and subsequently paying them for the customer when they reach the destination country. The more you shop sites who primarily ship from the EU, Asia, etc., the more you will notice this is how the majority of places handle these fees. We follow the universally set standard for how visible this information is, and you will find such information similarly visible on pretty much any other international retail website. On our website where is this information? - On the website (found at the bottom of every webpage, in the header drop down for Support, etc.): https://www.protubevr.com/en/content/1-shipping-and-duties, - On every product page in the expanded information drop downs - On check out when selecting a shipping method we have a link for seeing more information regarding shipping and duties - Again on check out, you must agree to terms of sales before ordering. The terms of sales are this page: https://www.protubevr.com/en/content/3-terms-of-sales - In our discord server FAQ channel, where the expected amounts customers have reported for various countries are stated with sources - In our subreddit's pinned FAQ post: https://www.reddit.com/r/ProTubeVR/comments/1hqz5bf/faq_read_this_first_2025_edition/
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